We inform all our customers that orders are checked constantly, about every 5 minutes. Depending on the payment type, your order is delivered in approximately 2 hours after it was made. If your order is to be delivered to a department inside Nicaragua, delivery will be made in approximately 24 hours after it was placed.
Our office hours are 8 a.m. to 6 p.m. Monday through Saturday. Closed on Sunday.
Our delivery times are 8 a.m. to 6 p.m. Monday through Saturday and Sunday from 8 a.m. to 12 noon.
All orders placed before 3 p.m. Monday through Friday and before 11 a.m. on Saturday, in the city of Managua, will be delivered the same day. Orders placed after 3 p.m. Monday through Friday, will be delivered the next day, at the time you have previously selected. Orders placed after 11 a.m. on Saturday and all day Sunday will be delivered until Monday at the time you have previously selected.
If you want your groceries delivered on Sunday at any of our available delivery times, which are, 8 a.m. to 10 a.m. and from 10 a.m. to 12 noon, you must place your order before and in the comments section tell us the day you want to deliver your order.
National Orders canceled by credit or debit card through BAC-Credomatic, quickly pass through certain data checks. This is done in order to prevent fraud against your card and fraud against CityMarket.com.ni, we confirm your information through a database of people and personal details, such as name, identity card, birth date, street address, telephone number (preferably conventional, non-cellular) that Ìs provided by the credit card institution.
For international orders, we confirm details of the person that makes the order before any delivery is made.
Got the wrong grocery item?
You can buy your groceries online without worry with City Market.
If we have shipped you an incorrect grocery item please let us know and we will make it right by either reshipping the right grocery item or issuing a refund if it is not available.
You can email us at firstname.lastname@example.org or call us at 1-505-2263-2798 inside Managua, Nicaragua. or our number inside the United States 1-954-903-0972 for help.
Note: Due to liability reasons and food tampering concerns, we can not issue refunds on opened grocery food items.
This method of delivery to departments inside Nicaragua, may take a little longer, usually 12 to 24 hours, depending on location. It is considered a special delivery, because of the different shipping methods. we deliver to all departments and accept credit/debit card payments and cash deposit in the bank. The shipping methods are: